Returns & Exchanges
At Petivity, we want you and your furry friend to love your new look, which is why we offer a 30-day hassle-free return policy on all unworn apparel. If the fit isn't perfect, we are here to help you find the right size or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are free of pet hair and signs of wear.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing