Frequently Asked Questions
Everything you need to know about your Petivity shopping experience
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors before returning.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your pet's new outfit sooner.
Are Petivity garments machine washable?
Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for exact maintenance instructions.
Do you offer international shipping?
Yes, Petivity ships to over 50 countries worldwide. International delivery times vary by location and typically range from 10-21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.